Exam: AWS Certified Cloud Practitioner 0 Likes
A company wants to perform sentiment analysis on customer service (CLF-C02)
A company wants to perform sentiment analysis on customer service email messages that it receives.
The company wants to identify whether the customer service engagement was positive or negative.
Which AWS service should the company use to perform this analysis?
A. Amazon Textract
B. Amazon Translate
C. Amazon Comprehend
D. Amazon Rekognition
Solution
Correct answer: C. Amazon Comprehend.
Amazon Comprehend is a natural language processing (NLP) service that can analyze text to identify the sentiment, entities, and topics. It can be used to analyze customer service email messages to determine whether the sentiment is positive or negative.
The other options are not correct:
A. Amazon Textract: This service is used to extract text and data from documents, such as forms and tables, but it does not perform sentiment analysis.
B. Amazon Translate: This service is used to translate text from one language to another, but it does not perform sentiment analysis.
D. Amazon Rekognition: This service is used to analyze images and videos, but it does not perform text analysis or sentiment analysis.
Amazon Comprehend is the most suitable service for this task, as it can analyze text and identify the sentiment, which is what the company is looking for.
Category: Basic AWS services