Exam: Cloud Digital Leader 0 Likes
What can customers expect if their cloud provider doesn't meet their (Digital Leader)
Updated on 05/24/2024
What can customers expect if their cloud provider doesn't meet their service level agreement (SLA)?
A) Increase in subscription fees.
B) Cloud service shutdown.
C) Refund for service interruption.
D) Error budget expansion.
Solution
Correct answer: C) Refund for service interruption.
SLAs often include provisions for compensation or refunds in the event of service downtime or failure to meet specified performance metrics. This refund is typically calculated based on the severity and duration of the outage or failure to meet the agreed-upon service levels.
Category: Google Cloud security and operations
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