Exam: Cloud Digital Leader 0 Likes
An organization is making a strategic change to customer support in (Digital Leader)
An organization is making a strategic change to customer support in response to feedback. They plan to extend their helpline availability hours.
Why is the organization making this change?
A) Users expect professional expertise
B) Users require personalization
C) Users expect always-on services
D) Users require regional access
Solution
Correct answer: C) Users expect always-on services.
By extending their helpline availability hours, the organization aims to meet the expectation of users for always-on services. In today's digital age, users expect services to be available and accessible whenever they need assistance. Extending helpline availability hours ensures that users can reach customer support whenever they encounter issues or require assistance, thus providing better customer service and meeting users' expectations for always-on support.
Category: Digital transformation with Google Cloud