Exam: Cloud Digital Leader 0 Likes
A public cloud provider's service level performance has moved below (Digital Leader)
A public cloud provider's service level performance has moved below the service level objective (SLO), but remains above the service level agreement (SLA).
What is an outcome of this change in service level performance?
A) The public cloud provider is encouraged to push out new updates.
B) The public cloud provider is encouraged to prioritize service reliability.
C) End users face unexpected or prolonged downtime.
D) End users face a decrease in service latency.
Solution
Correct answer: B) The public cloud provider is encouraged to prioritize service reliability.
In this scenario, while the service may still be meeting the agreed-upon SLA, it's not meeting the internally set SLO, indicating a potential decline in service quality. In response, the provider would likely prioritize improving service reliability to ensure that performance meets or exceeds the SLO, thereby maintaining customer satisfaction and trust. This could involve measures such as optimizing infrastructure, enhancing monitoring and alerting systems, and focusing on reducing downtime or improving response times.
Category: Google Cloud security and operations