Exam: Cloud Digital Leader 0 Likes
A customer service department wants to increase their operational (Digital Leader)
A customer service department wants to increase their operational efficiency while maintaining personalized dialog with their customers.
What Google Cloud product or service should the organization use?
A) Recommendations AI
B) Cloud Identity
C) Contact Center AI
D) Text-to-Speech
Solution
Correct answer: C) Contact Center AI.
Contact Center AI is a Google Cloud product designed to enhance customer service operations by integrating artificial intelligence into contact center workflows. It enables businesses to build virtual agents, automate repetitive tasks, and provide personalized responses to customer inquiries. With Contact Center AI, the organization can streamline their customer service processes, improve response times, and maintain personalized interactions with customers.
Category: Innovating with data and Google Cloud